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US Airways

Billions in Airline Fees – No Laughing Matter

2011-10-28 by Phil Butler

Extra baggage, the fees we get charged

An article by Hugo Martin in the Los Angeles Times yesterday reveals still more bad PR and just bad business for airlines. At a time when any industry can well afford negative news, over $1.5 billion in nickel – dime baggage charges and reservation fees makes America’s biggest air carriers seem anything but transparent.

Tags: air carriers, airline earnings, airline fees, American Airlines, baggage, Bureau of Transportation, Delta, DOT, earnings, fees, Hugo Martin, LA Times, Los Angeles Times, Orbitz, US Airways

Social Media Puts Airlines and Consumers in Touch

2011-07-28 by Aleksandr Shatskih

Scott Dorsey at Connections 2010

With the Summer travel season underway full tilt, major airlines engage customers via social media channels. Planning a trip or vacation has never been easier, or more socially connected than this year. ExactTarget helps put companies and customers in the digital conversation – better communication, means better customer retention, according to anyone’s news.

Tags: airBaltic, airline tools, EasyJet, ExactTarget, Facebook, G+, Hawaiian Airlines, Icelandair, JetBlue, Microsoft Dynamics CRM, Salesforce.com, Scott Dorsey, Social media tools, social travel, travel tools, Twitter, United, US Airways

American Airlines Wins Court Round – Travelers Losing Still

2011-06-24 by Aleksandr Shatskih

Despite court cases and financial woes AA builds planes still

A Texas judge has ruled that Sabre Holdings Corp. cannot stop American Airlines (AMR) from seeking a court order to bar Sabre from diminishing the position of AMR’s flight listings. American is seeking an injunction to stop Sabre from listing the airline’s flights beneath competitors routinely. While AMR has won the most recent court round, passengers may lose in the end.

Tags: American Airlines, AMR, FairSearch, Federal Courts, Google, Google ITA, Google Travel, Mary Schlangenstein, online travel, OTA, Sabre holdings, Tom Korosec, Travelocity, US Airways

US Airways Sabre Deal Calms Travel War Waters

2011-03-01 by Phil Butler

Cartoon travel help Bing

In airline travel news, US Airways just announced the signing of a multi year contract for full content distribution and merchandising with Sabre Travel Network. This latest news, pertinent to the ongoing wars between the various online agents and service providers, is at least a positive sign for global distribution players.

Tags: add ons, Air New Zealand, airline tickets, airline travel, Amadeus, ancillary services, BIng, British Airways, Delta-Northwest, GDS, Google Travel, Greg Webb, Microsoft, online travel, OTA's, Porter Airlines, Qantas, Sabre GDS, Sabre holdings, United Airlines, US Airways, Virgin America, WestJet, world airlines

Are Airlines Unringing the Online Travel Bell?

2010-12-27 by Phil Butler

Lufthansa Detours section of their website

The war between online travel companies and airlines is heating up. Expedia counters American Airline’s move to dump Orbitz, as Delta begins its abandonment of smaller OTA’s. Can online travel giants win out over the service providers they actually depend on? Much depends on the customer in the end.

Tags: American Airlines, Bookit, cheapoair, Continental Airlines, Delta Air Lines, Expedia, Google Travel. FairSearch, Kayak, Lufthansa, Lufthansa Detours, Northwest Airlines, OneTravel, online travel, Orbitz, OTA, Quantas Airlines, Sojern, United Airlines, US Airways

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