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United Airlines

AEGEAN Airlines: A Company Acts “Big” in Hard Times

2021-01-23 by Phil Butler

Aegean Airlines

The continuation of a travel horror story. Part II, the happy ending everyone wants. A happy ending to a customer relations nightmare.

Tags: Aegean, Aegean Airlines, AEGEAN customer service, airlines, Greece flights, Greece travel, Greek airlines, pandemic travel, senior citizens, senior travel, travel stories, United Airlines

Has AEGEAN Airlines Gone Ageist – Or Just Plain Careless?

2021-01-21 by Phil Butler

Frankfurt travel horror

A Frankfurt Airport seniors horror story courtesy AEGEAN. When a Greek American senior tries to fly home, technicalities outweigh people.

Tags: Aegean, Aegean Airlines, AEGEAN complaints, AEGEAN customer service, airlines, Americans abroad, COVID nightmares, COVID-19 travel, flight news, Greek airlines, horror stories, senior tourism, senior travelers, Stefanos Mirtsopolis, Thessaloniki, travel, travel stories, United Airlines

United Airlines and Amadeus Part Ways with $75M Payment

2011-05-10 by Tavis J. Hampton

airline reservation

United Airlines will make a one-time payment to Amadeus for $75 million, ending a contract that has been stalled for years.  United originally contracted Amadeus to migrate its internal reservation system from Travelport’s Apollo to its own Altéa platform, but the migration never happened. When United Airlines merged with Continental Airlines, it decided to migrate […]

Tags: Altéa, Amadeus, Continental, contract, EDS SHARES, internal reservation system, IT platform, merger, stalled, United Airlines

US Airways Sabre Deal Calms Travel War Waters

2011-03-01 by Phil Butler

Cartoon travel help Bing

In airline travel news, US Airways just announced the signing of a multi year contract for full content distribution and merchandising with Sabre Travel Network. This latest news, pertinent to the ongoing wars between the various online agents and service providers, is at least a positive sign for global distribution players.

Tags: add ons, Air New Zealand, airline tickets, airline travel, Amadeus, ancillary services, BIng, British Airways, Delta-Northwest, GDS, Google Travel, Greg Webb, Microsoft, online travel, OTA's, Porter Airlines, Qantas, Sabre GDS, Sabre holdings, United Airlines, US Airways, Virgin America, WestJet, world airlines

Are Airlines Unringing the Online Travel Bell?

2010-12-27 by Phil Butler

Lufthansa Detours section of their website

The war between online travel companies and airlines is heating up. Expedia counters American Airline’s move to dump Orbitz, as Delta begins its abandonment of smaller OTA’s. Can online travel giants win out over the service providers they actually depend on? Much depends on the customer in the end.

Tags: American Airlines, Bookit, cheapoair, Continental Airlines, Delta Air Lines, Expedia, Google Travel. FairSearch, Kayak, Lufthansa, Lufthansa Detours, Northwest Airlines, OneTravel, online travel, Orbitz, OTA, Quantas Airlines, Sojern, United Airlines, US Airways




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