The continuation of a travel horror story. Part II, the happy ending everyone wants. A happy ending to a customer relations nightmare.
United Airlines
Has AEGEAN Airlines Gone Ageist – Or Just Plain Careless?
A Frankfurt Airport seniors horror story courtesy AEGEAN. When a Greek American senior tries to fly home, technicalities outweigh people.
United Airlines and Amadeus Part Ways with $75M Payment
United Airlines will make a one-time payment to Amadeus for $75 million, ending a contract that has been stalled for years. United originally contracted Amadeus to migrate its internal reservation system from Travelport’s Apollo to its own Altéa platform, but the migration never happened. When United Airlines merged with Continental Airlines, it decided to migrate […]
US Airways Sabre Deal Calms Travel War Waters
In airline travel news, US Airways just announced the signing of a multi year contract for full content distribution and merchandising with Sabre Travel Network. This latest news, pertinent to the ongoing wars between the various online agents and service providers, is at least a positive sign for global distribution players.
Are Airlines Unringing the Online Travel Bell?
The war between online travel companies and airlines is heating up. Expedia counters American Airline’s move to dump Orbitz, as Delta begins its abandonment of smaller OTA’s. Can online travel giants win out over the service providers they actually depend on? Much depends on the customer in the end.