Even though most hotel guest might figure hospitality players got the negative message over ancillary charges, hidden fees, and particularly pay-for WiFi, even the biggest hotel chains did not. According to a report via The Telegraph, travel portal Gogobot performed a survey recently revealing guest displeasure with hotels still charging for Internet.
So far this year, there have to have been 50,000 news reports suggesting profits and growth are headed upward for the travel industry. And on the other hand, many are asking, “How?” Hotels starting to charge for tidbits of service like the airlines, currencies and countries on the brink, and the other side of news suggesting growth is impossible, what are we to believe?
An article by Hugo Martin in the Los Angeles Times yesterday reveals still more bad PR and just bad business for airlines. At a time when any industry can well afford negative news, over $1.5 billion in nickel – dime baggage charges and reservation fees makes America’s biggest air carriers seem anything but transparent.
According to a press release from the Air Travel Advisory Bureau, customers of some UK airlines may have been ripped off to the tune of millions of pounds in unreceived refunds, Air Passenger Duty (APD), and canceled airline purchases.