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Microsoft Dynamics CRM

Social Media Puts Airlines and Consumers in Touch

2011-07-28 by Liliana Steffens

Scott Dorsey at Connections 2010

With the Summer travel season underway full tilt, major airlines engage customers via social media channels. Planning a trip or vacation has never been easier, or more socially connected than this year. ExactTarget helps put companies and customers in the digital conversation – better communication, means better customer retention, according to anyone’s news.

Tags: airBaltic, airline tools, EasyJet, ExactTarget, Facebook, G+, Hawaiian Airlines, Icelandair, JetBlue, Microsoft Dynamics CRM, Salesforce.com, Scott Dorsey, Social media tools, social travel, travel tools, Twitter, United, US Airways




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