Just when European airline Alitalia could least afford bad publicity, news from the US Department of Transportation (DOT) tells of a fine of $125,000 levied against the airline for deceiving two passengers about their compensation rights.
DOT
Airlines Credibility Takes Nose Dive Over Fees
In flight news , the Open Allies for Airfare Transparency organization has just released survey results showing the vast majority of online travel agency users want airline fee transparency.
Billions in Airline Fees – No Laughing Matter
An article by Hugo Martin in the Los Angeles Times yesterday reveals still more bad PR and just bad business for airlines. At a time when any industry can well afford negative news, over $1.5 billion in nickel – dime baggage charges and reservation fees makes America’s biggest air carriers seem anything but transparent.
DOT: Airlines Must Disclose Ancillary Fees
The Business Travel Coalition has expressed its enthusiasm over the U.S. Department of Transportation (DOT) decision to apply consumer airline protection. The rule would require airlines to declare any ancillary fees along with the standard information provided at all points of sale. Some of the common added fees include checked baggage and ticketing fees. Regarding […]