A a very high profile hotelier friend sent me an article just now from Hotel News Now. As his email interjected, I sit here agape and slack jawed at the prospect the US hotel industry could go down the chute. At least Ed Watkins visits upon the idea that all business credibility is at stake if the FTC finds foul play from some 22 hotel companies and a few OTAs. You are reading this right, alright.
Even though most hotel guest might figure hospitality players got the negative message over ancillary charges, hidden fees, and particularly pay-for WiFi, even the biggest hotel chains did not. According to a report via The Telegraph, travel portal Gogobot performed a survey recently revealing guest displeasure with hotels still charging for Internet.
In flight news , the Open Allies for Airfare Transparency organization has just released survey results showing the vast majority of online travel agency users want airline fee transparency.
Businesses are paying the price for hidden airline fees, according to the Business Travel Coalition. Managed travel programs invariably purchase their airline tickets through travel agencies and TMC (travel management companies), both of which airlines utilize but fail to share their additional service fees. These hidden fees have big implications for corporations that use these […]