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customer experience

Brandwatch Report on Social Listening a Head Turner for Hospitality

2014-04-15 by Phil Butler

Social Listening & the Tourism Industry: A Snapshot

Brandwatch, the most powerful social media monitoring and analytics tool we’ve found, just released their travel and hospitality report for 2014 – Social Listening & the Tourism Industry: A Snapshot. The detailed report amounts to the first of its kind primer for travel executives to understand the impacts of social media on traveler decision making.

Tags: airlines, Brian Solis, customer experience, hotel metrics, hotels, metrics, Social Listening & the Tourism Industry: A Snapshot, social media, technology, travel agents, What's the Future of Business

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Featured Stories

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Stories of Interest

Crete European Region of Gastronomy 2026

Capturing the Soul of the Soil: Crete’s Call for Cinematic Food Stories

2026-06-05 By Ion Bogdan V.

Crete invites filmmakers to tell food stories that celebrate its culinary heritage through the international Food Film Menu 2026 competition.

Hersonissos road repairs

Hersonissos Signs €560,000 Infrastructure Contract to Repair 2020 Storm Damage

2026-06-04 By Kostas Raptis

Hersonissos Municipality has finally signed a €560,000 contract to fix the collapsed retaining walls and broken roads left behind by the severe floods of October and November… 2020.

Hersonissos SeaTrac System

Hersonissos Expands Accessible Beaches With New SeaTrac Systems

2026-06-04 By Manuel Santos

Hersonissos has installed new SeaTrac systems at three beaches, expanding safe and independent sea access for people with mobility disabilities.

Rethymno World Bicycle Day

Rethymno Pushes Green Tourism With World Bicycle Day Tour

2026-06-04 By Manuel Santos

The Rethymno Municipality and its Department of Tourism organized a targeted cycling excursion on Wednesday, June 3, to promote the region as a destination for sustainable and eco-friendly travel. The event, held in celebration of World Bicycle Day, attracted a small group of roughly 30 participants. The registry included local organizers alongside European visitors from […]

Heraklion Beach Getaways

Heraklion Becomes Europe’s Second Favorite Quick Escape

2026-06-04 By Manuel Santos

According to TUI’s Short Break Ranking 2026, Heraklion is becoming something else entirely: one of Europe’s most attractive destinations for travelers looking to escape for just a few days. The ranking places Heraklion second among all European beach destinations suitable for short breaks, behind only Corfu. The result reflects a growing trend among European travelers […]

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