The COVID-19 pandemic has not changed everything. Hospitality will always be about people, and experiences. The front desk must stay.
The only way to weather the COVID-19 storm is to be lean, efficient, and flexible in the short and long term.
Guy Langford succeeds Adam Weissenberg as Vice-Chairman of Deloitte, according to a press release by the firm today. Deloitte LLP, and leader of the Travel, Hospitality & Leisure in the US, serves about 80 percent of all Fortune 500 travel.
An article by Hotel News Now Editorial Director Jeff Higley last Thursday may just be the bugle call for a coming battle between OTAs and their benefactors, hoteliers. Higley’s report from the 23rd Deloitte European Hotel Investment Conference shined a bright light on growing friction between third party distribution agents, and the service providers they are supposed to help.