Hotels.com has been named the Best Overall Customer Experience in a study by Keynote Competitive Research. In an examination of nine of the top online travel websites in the US, Keynote selected Hotels in several categories where actual customer responses were used.
Some 1800 users were polled in Keynote Competitive Research’s testing of the various sites. Users were observed as they accomplished certain tasks according to the news. The study was used to establish the technical quality of each of the websites tested. Hotels.com was also recognized in the following areas; winning first place in six other categories, customer support and booking, and for improving their scores in 14 of 16 categories overall.
Hotels.com Summer savings banner
Hotels.com is one of the world’s leading lodging providers worldwide. The company offers more than 135,000 properties in over 60 countries worldwide. Scott Booker, Senior Vice President eCommerce for hotels.com, had this to say about the awards:
“We’re proud to be honored with the Keynote Competitive Research’s distinction of best overall customer experience as it shows that our commitment to offering a great service to our users is recognized and appreciated. Hotels.com is known throughout the industry for our site’s ease of use, features which include over two million unique user-generated hotel reviews, our award winning welcome-rewards loyalty program (stay ten nights, get one free)*, our 24/7 customer service, and our price guarantee.”
A great Hotels.com Facebook share from customers
The video below is presented for its “cool” factor.
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