- Cendyn has rolled out a CRM Analytics platform to simplify hotel data management.
- AI now powers insights to save teams from drowning in spreadsheets.
- Hotel staff can make quicker decisions with just a few clicks.
- CRM Analytics breaks down confusing data into useful, easy-to-read summaries.
AI Takes Over Your Spreadsheets (Finally)
Say goodbye to scrambling through countless spreadsheets and sleuthing for hidden trends. Cendyn is now bringing AI to the hotel world with its shiny new CRM Analytics platform, here to give hotel sales and marketing teams the one thing they desperately need: less time with Excel and more time making decisions.
By merging artificial intelligence with their CRM and Knowland systems, Cendyn has essentially given hotels a cheat code. Teams can now look at complicated guest behaviour data and get clear, actionable insights—all without breaking a sweat. And instead of poring over complex datasets, they’ll find the core trends distilled into neat, readable summaries. Because who has time to decode a labyrinth of rows and columns anyway?
Knowland Returns to Europe While Adding AI Muscle
- CRM Analytics: AI-driven platform that transforms guest data into easy-to-follow insights.
- AI Search Functionality: Designed for Knowland users to emulate real-world search habits.
- European Expansion: Knowland’s bold (re)entrance into Europe, kicking off with London venues.
After months of effort, Knowland (snapped up by Cendyn in October 2024) has made itself smarter and more user-friendly. It now lets hoteliers type in long-winded search queries—just like they would on Google—and spits out the prospects and market intelligence that can fill rooms.
And speaking of Knowland, they’re expanding beyond their US, Middle East, and APAC playgrounds into Europe. London gets first dibs as European hotels and venues gear up to use the platform to rake in revenue with data-backed ideas. It’s like a glorified chess game where AI helps these properties stay ahead in the Meetings, Incentives, Conferences, and Exhibitions (MICE) market. What could go wrong?
