Greyhound Lines has chosen NCR Corp. to help it install self-service kiosks to help bus passengers purchase tickets or retrieve tickets they purchased on line. The first bus stations to see the upgrades will be in areas of the Northeast U.S., but the company will eventually deploy 150 throughout the country.
In addition to the kiosks, NCR will also provide technical support for the kiosks. Greyhound select NCR after a competitive pilot program. The bus travel company believes the kiosks will reduce passenger wait times allow employees to spend more time helping customers with more pressing matter.
“The widespread global adoption of self-service in the aviation industry clearly illustrates the traveler’s desire for self-service convenience,” says Theresa Heinz, general manager of NCR Travel. “We believe greater efficiencies and brand loyalty can be derived by extending seamless multi-channel convenience to all modes of travel.”
NCR Corp. is one of the leading providers of self-service travel systems, and is globally recognized for its performance, quality, and all-inclusive support offerings. Its current line of self-service kiosks are used in airlines, cruise lines, car rental agencies, bus lines, and more. NCR installs the products in a variety of environments, including island set-ups, tabletops, ticket counters, podiums, walls, and even outdoors in weather-resistant enclosing.