ReviewPro and L.E Hotels Pen Deal for Advanced Analytics

ReviewPro and L.E Hotels have penned a deal for a comprehensive plan to fiot custom monitoring tools for 80 of the hotel groups properties.

According to the press from L.E. Hotels, this deal will provide each hotel with a monthly report on guest satisfaction so that each property can better assess performance and identify correct benchmarks.  The  reports will include ReviewPro’s Global Review Index™ (GRI), which is one of the best online reputation scoring services in the business. The index allows hoteliers to calculated from analyzing online reviews in 40+ languages from more than 100 online travel agencies and review sites.

L.E. Hotels will use the GRI with other analytics provided by ReviewPro to evaluate and boost the brand at the operational and service level. ensure that brand standards, on an operational and service level, to ensure that the hotels deliver memorable guest experiences. Efrem Harkham, founder and chairman of L.E Hotel, had this to say about the deal:

“The use of innovative technology forms a core part of our pursuit for memorable guest experiences and service excellence. I have used ReviewPro at my own hotels for the past two years and have experienced, first-hand, the benefits of proactively managing online guest feedback with their solution. They have an excellent track record of innovation and product development. With this partnership, we will now be able to provide member hotels with these same benefits that will ultimately help us to further improve guest satisfaction and increase revenue for all of our hotels in the collection.”

Also according to the news, an additional element of the partnership is that ReviewPro will provide education support and online training for employees at all L.E. Hotels. For those who do not know, ReviewPro has partnered in webinars with Twitter, Expedia, TripAdvisor and Google. So, L.E. Hotels members now have unparalleled access to the cutting edge of digital monitoring and branding practices developed by ReviewPro.  RJ Friedlander, CEO of the company added this:

“We are excited to work with Efrem Harkham and his team to offer L.E. Hotels’ members valuable insight into what guests are saying about their experiences. Efrem is a true innovator in the hotel industry and we are really proud that he has chosen to partner with ReviewPro in such an important area of his business.”

ReviewPro enables hoteliers and restaurateurs to increase guest satisfaction and grow revenue by proactively managing and improving their online reputation. The company’s suite of web-based tools provides analysis, customer intelligence, competitive benchmarking and reporting to help hospitality professionals maximize their organization’s performance. ReviewPro aggregates hundreds of millions of reviews in 40+ languages from more than 100 review sites, online travel agencies (OTAs) & all major social media platforms. The company has thousands of clients in over 90 countries, including Meliá Hotels International, Kempinski Hotels, Louvre Hotels Group, Library Collection and citizenM.

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